Founded in 2012 and headquartered in Chicago, IL, Pangea started with the mission of making money transfer simple, fair and safe. Since then, we’ve strived to enhance the security and reduce the costs and pain points of international money transfer.
As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!
Owns all chat, review, and social media post responses
Responds to inbound customer chats via Zendesk in a timely manner, gather and verify required information
Reviews and responds to all facebook messages in both English and Spanish
Reviews and responds to customer complaints on app-review sites such as compare-remit, trust pilot, Apple app review and Google play console review
Develop and present solutions to customer issues
Maintain thorough knowledge of company processes and policies to ensure proper exchange of information with customers
Assists Tier 1 Call Center in receiving proper Tier 2 support for customers
Proven experience in Customer Service
Fluent in both English & Spanish Language
Ability to multi-task, prioritize and manage time effectively
Excellent communication skills
MUST be able to work weekends
Pangea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.