Pangea Universal Holdings logo

Pangea Universal Holdings

Bilingual Customer Care Specialist, Chat

Customer Service – Mexico City, Col. Juarez
Department Customer Service
Employment Type Full-Time
Minimum Experience Entry-level

ABOUT US

Founded in 2012 and headquartered in Chicago, IL, Pangea started with the mission of making money transfer simple, fair and safe. Since then, we’ve strived to enhance the security and reduce the costs and pain points of international money transfer.

As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!

RESPONSIBILITIES

  • Owns all chat, review, and social media post responses

  • Responds to inbound customer chats via Zendesk in a timely manner, gather and verify required information

  • Reviews and responds to all facebook messages in both English and Spanish

  • Reviews and responds to customer complaints on app-review sites such as compare-remit, trust pilot, Apple app review and Google play console review

  • Develop and present solutions to customer issues

  • Maintain thorough knowledge of company processes and policies to ensure proper exchange of information with customers

  • Assists Tier 1 Call Center in receiving proper Tier 2 support for customers

QUALIFICATIONS

  • Proven experience in Customer Service

  • Fluent in both English & Spanish Language

  • Ability to multi-task, prioritize and manage time effectively

  • Excellent communication skills

  • MUST be able to work weekends

Pangea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    Mexico City, Col. Juarez
  • Department
    Customer Service
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Powered by